Due to the nature of digital products, we cannot offer a refund for change of mind. It is very important that you read the product page, title, and description thoroughly.

Your purchase is only eligible for a refund in the following situations:

1. Duplicate Purchases: If you purchased two of the same product accidentally, we’ll gladly refund you for the duplicate purchase(s). Just drop us a note at support@trendologybyjz.com.

2. Technical Issues: If you encounter a consistently reproducible error with the product files that cannot be resolved, please let us know. Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created.

We’re unable to process refunds in the following situations:

• You no longer need the purchased product.
• You found another product you like better, or you’ve changed your mind about your purchase.
• You don’t have sufficient expertise to use the product.
• You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed one of several ways, including “Compatible with” information below the product screenshot, file type, or product description.
• You bought an item on accident, and our system shows that the product was downloaded.
• You feel that the item is of low quality.
• You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.
• You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.
• Your product purchase was made over 30 days ago.

All refunds are at the sole discretion of Trendology.